Questions
Questions funeral homes ask.
Do families need an app or an account?
No. Guests watch from a link with no app and no sign-in. The family opens their private page with a link and a 6-digit PIN.
Does someone have to run the cameras?
No. Cameras and scenes change on their own, from the first waiting card to the last thank-you. When you want to, you can preview any room, switch scenes or aim the cameras from a browser.
What if the internet goes down?
Each location keeps today and the next week of services on site, so losing touch with our servers never stops a service, and the recording is made at the location. Viewers at home do need your internet connection to watch live.
What happens if something restarts during a service?
The stream and the recording pick up again on their own, in seconds. Our team sees every location live and can step in remotely.
Can we choose which services to stream?
Yes. Every service is stream, record, or both, your choice each time. A service you don’t stream or record is not billed.
How does the family get the recording?
Our team edits it, and the family gets an email with a download button when it’s ready. The recording stays on the location’s computer for at least 30 days, on a best-effort basis, and on our servers for up to 120 days, so the family should download it before then. Families can also order it on a keepsake USB drive.
Is the chat moderated?
Yes. Your staff approve, hide or delete messages and can mute a person, and the family has their own switches. The chat is off until you turn it on.
We have several locations. Does that work?
Yes. Every location is on one screen, and each manager sees only their own.
Who can see our information?
Your data is kept strictly apart from every other funeral home, and each person on your staff sees and changes only what their role allows.
What does it cost?
We don’t publish a price list, because it depends on your locations and services. You get one monthly invoice for streaming, recording, editing, screens and support, and services you don’t stream or record are not billed. Write to sales@mivobroadcast.com and we’ll walk you through it.
Do we need new equipment?
American Networking can provide the equipment and maintain it, or you can use your own hardware already on site. Either way, our team looks after it remotely.
Can the service go to Facebook or YouTube too?
Yes. Multi-rebroadcast puts the same service on more than one place at once, such as your own website, Facebook and YouTube, beside the family’s private watch page. Our team sets it up for you.
Do you do digital signage?
Yes. Lobby screens and kiosks follow the same calendar as the stream, with 41 ready-made designs, the family’s photos, kind words, the overflow-room stream and “Message now”.
Here to watch a service? See how to watch a service.
See it at your funeral home.
Book a short demo and we’ll walk you through a full service, from the booking to the keepsake.