This page says what the Pages (the watch page, the family page, the guest page, the live chat, the pay page and keepsake orders) keep about you, for how long, and who can see it. MiVoBroadcast answers for it. It does not cover the records the funeral home or any other funeral home keeps about funeral arrangements: ask the funeral home about those.
Who is responsible
MiVoBroadcast runs the Pages. MiVoWorks and American Networking may handle information only as suppliers supporting the technology behind them, and make no separate promise to you here. Questions and requests go to MiVoBroadcast Support at support@mivobroadcast.com.
What is collected
- Watching: the time you watched and your internet address, kept in the server's logs for a short time to keep the service running, protect it and count viewers. No account is needed to watch.
- Chat and condolences: the name you type and your message, with the time it was sent.
- Photos and tributes: the pictures, videos, music and words you add, with the name you give.
- Keepsake orders: your name, email address, phone number where asked, the delivery address, any note or personal wording, and what you ordered. Card and payment account details go to the payment processor and are never stored by the funeral home or MiVoBroadcast.
- The family's page: the family's names, email addresses and the choices they made for the service.
- Requests for help: what you write to us, and your address so we can answer.
- Your browser: small cookies and browser storage that keep you signed in and remember a setting. We use no advertising or tracking cookies of our own.
How it is used
To run the Pages and show them to the people meant to see them, to make and deliver keepsakes and take payment, to send the emails described below, to answer questions, to keep the Pages working and secure, to count viewers, and to meet the law and protect our rights.
Who sees it
- The family (the people with the family link), the funeral home's staff, and the people who run the Pages.
- Everyone the family lets in: the chat and the tribute pages are seen by them and, on a public service, by anyone with the link. What is shown or posted can be copied by anyone who sees it, and we cannot call it back.
- People at the service and everyone watching: a service may be streamed and recorded, names and photos may appear on its screens, and people there may be seen or heard.
- Companies that help us, only for that help: hosting, email, our support helpdesk, payment providers, and those who make and deliver keepsakes.
- Others where the law requires it, or where it is needed to protect someone's safety or our rights, or if the Pages pass to another company.
Nothing is sold, and your personal information is not given to advertisers. Some pages may show advertising; advertisers get counts of views and clicks.
How long it is kept
- The recording of a service stays on the location's computer for a minimum of 30 days, on a best-effort basis, and on the platform's servers for up to 120 days, unless the family asks for it to be removed sooner or orders a keepsake that needs it longer. After that it may be deleted at any time. Please order or download anything you want to keep before then.
- Chat messages, condolences and photos are kept with the service's page for as long as the family keeps the page, and go with it when the page is removed.
- Order records are kept as long as the law on invoices requires.
- The family can ask at any time to remove a message, a photo or the whole page.
These are our usual periods, on a best-effort basis. Something may be kept longer where the law or a dispute requires it, may take time to clear from backups, and may be lost sooner.
Security
We take reasonable steps to protect what we keep, but no system is completely secure and we cannot promise that nothing will ever be seen, changed or lost. Please keep your family link and PIN private: anyone who has them can open the family's page. If the law requires us to tell you about a breach, we will.
Payment providers
Online keepsake payments are taken by Stripe, PayPal or any other payment processor named at checkout, each under its own privacy policy. They receive what is needed to take the payment and nothing else.
Email is sent only about the service: a family's link, an order's confirmation, a notice the family asked for. No marketing is sent from these pages.
Your rights
You can ask for a copy of what is kept about you, for a correction, or for deletion: write to MiVoBroadcast Support at support@mivobroadcast.com. We may need to check who you are, and we may keep what the law requires or what is needed to settle a dispute. Depending on where you live, the law may give you more rights, and we honor those as it requires.
Children
The Pages are meant for adults and are not directed at children under 13. A child's photo or name should be posted only by a parent or guardian. If you think a child's information should come down, write to us and it will be removed.
Where it is kept
The Pages are run from the United States, and information is kept and handled there.
Changes and disputes
We may change this page; the date and revision at the top show the version in force. The Terms of use apply to this page too, including their disclaimers, limit of liability, binding arbitration and class action waiver.